USB not recognizing files

I got the new machine a day or two ago. upgraded the firmware so CTB 1.9 works. Printed two files perfectly. Came back in this morning, now nothing. Machine turns on but this is what I get. and it doesn’t make that recognize sound when the usb is plugged in.

reformated the card to fat32 a few times, tried only one file, tried a few files, nothing. won’t even recognize the non ctb files.

these things are great when they work properly, but a pain in the ass when they don’t. any ideas?

Sorry to hear your question, check if there is any debris in the USB port that makes it unreadable

If the above check still fails to solve the problem, please contact us by email so that the peopoly technical team can help you in time

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