I just received my Moai today and have begun assembly. I see numerous references in build instructions and troubleshooting advice to ensuring that the platform is secure on its rod and that the rod is secure inside the silver brackets holding it to the frame.
However, despite tightening all 6 screws touching the silver brackets, the rod can still slide easily inside the brackets - so it sounds like I have the issue mentioned by @Peopoly at the end of the quote.
I also tested the 4 set screws adjacent to the platform. 2 of these (one on each side) arrived stripped, but the other 2 seem snug. I can tell by feel that the rod is moving inside the brackets rather than the platform moving on the rod.
I loosened the 6 bracket screws, first retightened the screws underneath the bracket and then retightened the 4 screws holding the brackets to the frame. All are as tight as I can make them without stripping. The platform+rod assembly still slides easily in the forward/backward direction. The brackets don’t even seem close to snug on the rod - I can almost fit a fingernail between them.
I could not find a similar issue on the forum already. Any advice? Am I misunderstanding, and this is normal?