Most of the time spent on support is to get the right information from the user so we can verify the situation and provide help. To make sure you get the best and quickest help, we created this survey to get as much key information for printing as possible so that we can provide the correct solution and spot any issues you may have in your setup in addition to the issues you reported.
Any photos of failed prints or issues, even if the failed object is still on the plate or in the vat, is very helpful.
What type of resin: Peopoly Deft
Firmware Verson: v2.11
Exposure parameters ; My Settings……
Room temperature (it is best that resin temperature is above 20C for Deft resin:
Temperature …around 25 Celcius
Does the printer show rectangle on print screen with calibration function under Tool?
(Please take a picture of that rectangle, from top filming down so we can see the entire screen)
Did you do the leveling check with a piece of paper (step 9 of the setup guide)?
Yes multiple times
software used to generate support and export print files
Support settings in the software you use (like below)
No Support settings (Test file from Peopoly)
Support arrangement in the software you use. (How support connects to the object) (like this)
If the object is hollowed, what wall thickness (or if the object in thin)
What kind of cleaning solution? 90% Ethanol? IPA?
Monocure3d, IPA 99.9 %
How is the print washed? How long is submerged?
Submerged in Monocure3d for a few minutes, cleaned with IPA after
Did the print completely dry inside out before post-curing?
How long was the post-curing?