Printer turned off mid print and will not turn back on. No fans running and touch screen is black. The power light is on but no start up.
There should be a problem with the circuit inside the device, please check
If you need further help, please contact us by email. And provide detailed information such as the device model (at the switch position in the lower right corner of the device), order number and other details.
The capacitor of the multiple power supply is burned out and needs to be replaced. Please contact us via email so that peopoly can help you in time.
What is the response time for this problem the email has been sent with photos. I have been waiting for two days already
peopoly will reply to you within 2 working days, and I haven’t received your email yet. Where did you buy the equipment? If you buy it from a local agent, please contact them to get help faster. If not, please provide the order number. I will follow up in time.
Sorry, I have not received your email, which caused the service to be delayed. Now it has been followed up in the email.