Our Peopoly Phenom L is about 8 months old. It has been working fine though once or twice we have had an ‘unknown file format’ error. I fixed this by reslicing and re saving in chitubox or formatting the USB and starting again. However now its doing it with every print and nothing seems to fix it. It had worked fine previously and we have not updated anything.
I did try to update the firmware in the hopes that might fix the problem but it just says ‘unknown file format’ with those files too!
Any one know what the problem may be? I have email support but thought i’d ask here as well.