Sorry to hear your issue, here is a survey we use to help us get as much info as we can from user so that we could provide best solution. Even if you might have provide some info already, please answer the question for the completeness.
Room temperature (best to be >25C):
What type of resin:
Build plate type: (Standard 1-piece / easy to level)
Vat: (Silicon vat / FEP vat)
What type Vat: (Peopoly Original vat, Recoated Peopoly vat, custom vat made by user)
A, B, C, D (example 10.9mm)
System Setting is default per Peopoly recommendation? (Yes/No)
PM Motor Speed:
Z Follow Speed:
Software used to slice?
If using Asura,what version and profiles
If using Cura, what version and Profiles: