New Phenom - "Unknown file format!"

Hello, I recently received my Phenom but cannot do much of anything with it. When trying to run the test prints, I get “Unknown file format!”, in both cbddlp and ctb. When trying to update, I get the same error. Any file I load gives me this error. Chitubox 1.9.

Any help?

Sorry to hear your question, please share the picture information. In addition, is it possible to read the original printed test document in the USB flash drive? If not, the printing device firmware should be updated again. If you have any questions, please reply by email in time, so that the peopoly technical team can help you in time

I selected the wrong machine in Chitubox, 100% user error.