New Laser Spot produces Trash

Hi Peopoly Support

I’ve received my replacement Laser 20 days ago. It was a dream to print again - and now after 20 days (!!) the Laser Spot again looks more ugly than my old one. The prints fails and fails in a row.

I’ve made two videos for you. One with installed Laser and the second one i took the Laser outside and pointed to a paper. You can see that the problem comes from the Laser

Here it is installed in the Printer

Here it is pointed to a paper

I am sorry if my words sounds salty, but i am disappointed. Please tell me, why after 20 days of printing the Laser is already garbage - and how i come now to a replacement.

Thank you & Best Regards
Sascha

@peopolysupport

Possible to sort that out before you go to holiday on 1st of October?

Hi @Sascha_Sommer,
i’ve replied you through your email, we will continue this thread there