Moai printer not reading sd card

Hi,
I just set up my 3D printer. I need to calibrate it. When I insert the SD card provided by PEOPOLY and click print, I cannot select a folder because it says “NO SD”. How can I solve the issue?

usually, just unplug and replug the SD card would solve the problem
if not, please check pins on the SD card reader board to see if there’s any problem

I tried to plug it multiple times and it did not work. The pins seem fine also because the computer can read the card just fine. I called the assistance and they are sending me a replacement piece for the SD card board, hopefully that will work.

please give us an update after you receive the new SD card reader

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