Lots of noise when raising or lowering the bed

lots of noise when raising or lowering the bed
its definitely with the bed rod/motor
yes ive lubricated the rod.
it does move up and down fine
kind of a screeching noise.
suggestions?
thanks

Which device is it? Share the video, or contact by email, and follow up with the peopoly technical team in time.

its an original moai
not sure how to upload a video on here

you can share the link to the you tube video or gg drive

https://drive.google.com/file/d/1QUl2nq1m1hpgYs2LVII4PNB9UWCvhOxf/view?usp=sharing

some of the noise is because the bed had not been tightened yet

i could not access the video but it seems that you found the root of problem. Has it been fixed?

not at all.
i will try tech support and send in the video
i tried to print 4 corner colums to check and 3 of them failed