I am having a great deal of trouble getting information about the Moai that I am inquiring about. I have asked the questions to the firstname.lastname@example.org and posted the questions to the forum. The forum tried answering the questions promptly, but just said to contact support. I have emailed support, waited a few weeks, emailed again, waited more, and so on for about a month and a half. I’ve gotten to the point where I’m sending reminders to answer my questions almost twice a week. I would just like my questions answered.
email@example.com is not the support email. firstname.lastname@example.org is the correct email address for support. I will get them on here for you right now. Please post your issue and I will have them with you momentarily.
Attached are the posts that I have not been able to receive answers about.
This is the third question I was unable to get answered from support
For the door interlock, I was told that this is something that you offered, but I was unable to find anything on that.
@rdouglass such information is rather be kept privately, you can get more deep information through email@example.com, but not firstname.lastname@example.org
please send your email again to email@example.com, if you don’t get any response, you can PM me on the forum, the email might got to our spam box
I have tried to PM you but it says that I am not allowed to do so. I have not been able to get a response from firstname.lastname@example.org either
i will talk with the team and check
Is there any news that you can share with me on this?
have you send any mew emails since? do you mind writing your email here so we can run a check?