Dead Phenom L out of the box?

I am a high school teacher and received a Phenom L for my technology class. We got the printer out of the box and turned it on to do the setup. I got a loud beep and the lcd screen turned on but was blank. I have recycled the power several times and even tried another electrical outlet. I cannot get anything on the lcd so we are out of solutions. Any suggestions?
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Sorry to hear your question, the touch screen display is abnormal, please check


If the touch screen cannot be displayed after checking the above, please contact us by email so that the peopoly technical team can help you in time.

Tried loosening the screws, tried re-seating and making sure the ribbons were all making good contact. Nothing has helped, we are still dead in the water.

The touch screen may be damaged and needs to be replaced. Please provide the order number so that peopoly’s local service provider can help you, or please contact us by email so that the peopoly technical team can help you.