Control Screen Blank

I am just beginning to setup the Peopoly Phenom printer. Upon powering up I am getting a blank LCD control screen (bright, but blank) and can’t see any of the controls screen shown in Step 6 of the setup guide.

Help please!

The touch screen display is abnormal, please check.

If the above check still fails to solve the problem, please contact us by email so that the peopoly technical team can help you in time