Brand New Phenom Boots To White Screen

Hello All,

I just received my Phenom in the mail today. For the record when I unboxed there was a large dent in the top back corner. If the printer were working properly I wouldn’t be super concerned with the dent however, the machine will only boot to a white screen… Photo is also attached. No Peopoly logo appears and I see no controls even after several minutes. Just a white LCD. Anyone else have this issue? What can be done about this?

Many thanks in advance.

IMG_20200909_140442

sorry to hear your question, the touch screen can’t be displayed because the screen line is loose or the contact is bad, please check

  1. Short circuit check
    https://docs.google.com/document/d/1sLpXs61Njrevy3DKK80etCS2se1-4nFhPejZF_uhLrw/edit?usp=sharing
  2. Touch screen inspection
    https://docs.google.com/document/d/1VTnrLue6rWTTVpwzzrv1_50Pb5XuzUSL4BoE54oHHLU/edit?usp=sharing
    If the above methods still cannot be solved, please contact us by email to help you in time. Thanks for your support