Brand New Phenom Boots To White Screen

Hello All,

I just received my Phenom in the mail today. For the record when I unboxed there was a large dent in the top back corner. If the printer were working properly I wouldn’t be super concerned with the dent however, the machine will only boot to a white screen… Photo is also attached. No Peopoly logo appears and I see no controls even after several minutes. Just a white LCD. Anyone else have this issue? What can be done about this?

Many thanks in advance.


sorry to hear your question, the touch screen can’t be displayed because the screen line is loose or the contact is bad, please check

  1. Short circuit check
  2. Touch screen inspection
    If the above methods still cannot be solved, please contact us by email to help you in time. Thanks for your support