ASURA 2.11 STL not showing when "importing"


#1

So I have installed and registered ASURA 2.11 - However when trying to import an STL file nothing happens, the model never appears on screen.

I am able to see the same file in Blender3D, Cura and other 3D tools but Asura nothing…

Reluctantly running a Windows computer for the sole purpose of utilizing the program so I can hollow out and create supports… but seemingly to no avail as the STL simply does not show on screen.

Anyone had this happen ? Anyone found a solution ?

Desperately need to generate GCODE for this and 2 other models I need to print before Christmas so you can imagine my frustration…

HW/SW Specs: Win 7 - 16Gb RAM - Lenovo Laptop T420


#2

that is weird, do you have a screenshot? try to add support / hollow

if possible, we may follow up with a log file request


#3

maybe reinstall the program, it might be something wrong during installation


#4

Same issue replicated on a WIN 7 plus a WIN 10 machine with ASURA 2.11Capture01 Capture03 Capture02


#5

Capture03


#6

Same specs on both machines


#7

I have WIN10 64-bit with 16GB Ram and i7 processor - no problem installing latest Asura.


#8

that is a weird problem.

it happens to all models?
did you do a clean install or copy over?

I only have this reported once. Asura relies on openGL and visual c++ 2015 libraries. Can you check opengl compatibility?


#9

Clean install on both machines, able to get latest cura to run without any issues though I would prefer the ASURA version for automatic support generation and Peopoly settings, I can see machine supports OpenGl - I presume any c++ libraries are installed along with the ASURA program if there are dependencies the program needs to run Capture04


#10

Capture05 Here is a bit more detailed rundown


#11

do you think you can attach or send us the log file?

C:/ProgramData/Peopoly/Logs/


#12

I am having the same issue with the Ausra. while importing STL into Asura, it says “Ausra has stopped working” and then closes the program.
I am running both the version of Cura 2.6 and 3.5 on a single PC. i was unable to uninstall Cura 2.6 so i left it un-tocuhed and have installed Cura 3.5 as aonther program which is working fine.


#13

do you have the log file as mentioned about?
does it happen to all STL or just very large ones?


#14

It happens to all STLs… below is the "copy & paste"of the Log file,

=============System info CPU & RAM================
Number of processors: 4
Physical RAM: 3.89064

----- Import object: begin -----
Object name:C:/Users/Sagar/Desktop/Stl Files/3-10-2018.stl
Number triangle: =117616
Number Vertex: =58652
----- Import object: end -----


#15

Yup this is very similar - quite empty log files - and regardless of sizes


#16

Hi there - Check Karim’s answer - also experiencing quite empty logfiles looking suspiciously like that