On October 3, 2019 I purchased a Moai Laser SLA Printer kit with FEP vat. After trying for 5 months I’m still not able to print the 10 cups I initially bought the printer for.
I asked for/got help from:
- · Peopoly via e-mail
- · Peopoly via forum
- · Users via forum
- · My personal network of technicians
Unfortunatelly I still can not print the cups.
I have spent:
US 1400 - Printer
US 300 - Additional equipment
US 950 – Resin, FEB films, alcohol, etc.
US 2650 – total
Without any result.
@peopolysupport I had to agree on a final delivery date with my angry customer. We agreed on the delivery of 10 Christal clear transparent cups before March 21. He needs them for a TV show so delay is not acceptable any more.
I see a couple of solutions:
- You print, sand, paint (clearcoat) and ship 10 cups to me (delivery March 21 at the latest).
- You take the printer back and refund the money (US 2650) so I can outsource the print job.
- You finally help me to fully solve the problem (so no suggestions or tips, only 100% solid solutions) before March 2 so I have a perfect print from my printer on March 3.
I’m also open to other solutions but we can’t go on like this. The printer and software have shown to be unreliable.
I hope you understand.